Policies

Reputation Management & Cancellation Policy

Purpose & Principles
1. Mission alignment
Gnarly Marmalade exists to curate safe, inclusive, and high-quality music events. Our reputation and the trust of our community are core to our success.
2. Community first
Audience safety, inclusivity, and trust take priority over contractual or financial
considerations.
3. Low tolerance for risk
We will act on credible concerns, even if informally raised, to protect our audience, staff, and community.
4. Transparency with care
We commit to communicating clearly and respectfully, without speculation or defamation.

Scope & Triggers
This policy applies whenever Gnarly Marmalade becomes aware of allegations, concerns, or reports — whether formal or informal — involving an Artist booked for our events.
Triggers include, but are not limited to:
 Law enforcement or legal investigations
 Media reporting
 Reports from staff, artists, peers, or audience members
 Social media claims
 Word-of-mouth or informal communications

Gnarly Marmalade reserves the right to cancel or modify Artist bookings if such concerns create reasonable risk to:
 audience or staff safety,
 the company’s reputation,
 community trust,
 or the overall success of the event.

Data Protection & Privacy Policy

1. Introduction
Gnarly Marmalade is an independent, music events promoter based in the UK. We are committed to protecting the privacy and data of artists, audiences, staff, volunteers, and partners.
This Data Protection and Privacy Policy explains how we collect, use, disclose, and protect personal
information in connection with our events, promotions, and communications.
This policy complies with applicable data protection laws and regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of personal data:
2.1. Artists & Bands: Names, contact details, booking and performance information, promotional materials, payment details.
2.2. Audience & Ticket Buyers: Names, contact information, and payment/ticketing data (handled securely by our ticketing provider).
2.3. Staff, Volunteers, and Contractors: Contact information, emergency contacts, payment information.
2.4. Communications: Emails, social media messages, or direct messages exchanged in relation to bookings, events, or enquiries.
2.5. Event Media: Photos, videos, and promotional content created at events (used for legitimate promotional purposes, unless you object).
2.6. Website Use: Limited analytics and cookies if you visit our online store or event pages. We do not intentionally collect sensitive data (e.g. health information) unless it is volunteered by you (for example, accessibility requirements).

3. How We Use Your Information
We use personal information only for legitimate purposes, including:
3.1. Event Organisation: To book, promote, and deliver live music events.
3.2. Communication: To provide updates, respond to enquiries, and send relevant event information.
3.3. Ticketing & Payments: To process ticket sales, refunds, and artist/staff payments.
3.4. Promotion & Marketing: To promote artists and events, unless you opt out.
3.5. Legal & Safety Obligations: To comply with contracts, tax requirements, and ensure safe, inclusive events.

4. Sharing Your Information
We do not sell or trade personal data. We may share personal data only where necessary, including with:
 Venues, suppliers, and agents (to organise and deliver events).
 Ticketing platforms and payment providers (for transactions).
 Professional advisors (e.g. accountants, legal representatives).
 Public authorities, if required by law.

5. Data Security
We implement reasonable measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. These include:
 Restricted access to accounts.
 Use of secure, password-protected systems.
 Regular review of stored data and deletion of outdated information.

6. Your Rights
Under UK GDPR, you have the following rights:
6.1. Access: You can request access to the personal data we hold about you (Subject Access Request).
6.2. Rectification: You can request that inaccurate or incomplete data be corrected.
6.3. Erasure: You can request deletion of your personal data, subject to legal requirements.
6.4. Restriction: You can request we limit the way we use your data in certain circumstances.
6.5. Data Portability: You can request your data in a structured, machine-readable format.
6.6. Objection: You can object to the processing of your data where we rely on legitimate interests (e.g. marketing).
To exercise your rights, please contact us via the contact form.

7. Subject Access Requests (SARs)
We will respond to SARs within one month of receipt, as required by UK GDPR.
 We will disclose all personal data we process about you.
 Requests for information not recorded or processed (e.g. informal verbal conversations) are outside GDPR scope and cannot be provided.
 We may request proof of identity before releasing information.

8. Data Retention
We keep data only as long as necessary:
 Artist and event records: up to 6 years (for accounting and legal purposes).
 Ticketing information: retained by ticketing providers per their own policies.
 Emails and messages: normally kept up to 2 years, unless needed for legal or operational reasons.
 Promotional media: may be kept longer for historical or promotional purposes unless you request removal.

9. Changes to This Policy
We may update this policy from time to time to reflect changes in law or our practices. Updates will be published on our website or communicated directly where appropriate.

10. Contact Information
If you have any questions, concerns, or requests regarding this policy, please contact:
Gnarly Marmalade
Email: [email protected]
If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.